{"id":138127,"date":"2026-04-27T15:48:46","date_gmt":"2026-04-27T15:48:46","guid":{"rendered":"https:\/\/www.spg.com.tn\/?page_id=138127"},"modified":"2026-04-28T09:28:51","modified_gmt":"2026-04-28T09:28:51","slug":"faq-partenaires-microsoft-extended-service-term-est","status":"publish","type":"page","link":"https:\/\/www.spg.com.tn\/en\/faq-partenaires-microsoft-extended-service-term-est\/","title":{"rendered":"FAQ Partenaires \u2013 Microsoft Extended Service Term (EST)"},"content":{"rendered":"
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FAQ Partenaires \u2013 Microsoft Extended Service Term (EST)<\/h1><\/div>\n\t\t\t <\/div>\n\t\t\t <\/div>\n\t\t\t \n\t\t\t<\/section>\n\t\t
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Qu\u2019est\u2011ce que l\u2019Extended Service Term (EST) ?<\/span><\/i><\/a><\/h4><\/div>
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L\u2019EST est une p\u00e9riode payante qui permet \u00e0 un abonnement Microsoft CSP de continuer apr\u00e8s sa date de fin, lorsque le client n\u2019a pas encore renouvel\u00e9 ou annul\u00e9.
\nContrairement \u00e0 l\u2019ancienne p\u00e9riode de gr\u00e2ce, l\u2019EST est factur\u00e9.<\/p>\n

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Qu\u2019est\u2011ce qui change par rapport \u00e0 avant ?<\/span><\/i><\/a><\/h4><\/div>
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Avant, un abonnement non renouvel\u00e9 b\u00e9n\u00e9ficiait d\u2019une p\u00e9riode de gr\u00e2ce gratuite.
\n👉 \u00c0 partir du 4 mai 2026, cette p\u00e9riode gratuite dispara\u00eet.
\nApr\u00e8s expiration, un abonnement doit \u00eatre renouvel\u00e9, arr\u00eat\u00e9 ou bascul\u00e9 en EST (payant).<\/p>\n

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\u00c0 partir de quand l\u2019EST s\u2019applique\u2011t\u2011il ?<\/span><\/i><\/a><\/h4><\/div>
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Date d\u2019application : 4 mai 2026
\nLe changement concerne les abonnements expirant \u00e0 partir de cette date.<\/p>\n

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Quels abonnements sont concern\u00e9s ?<\/span><\/i><\/a><\/h4><\/div>
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Un abonnement est concern\u00e9 s\u2019il :
\na \u00e9t\u00e9 achet\u00e9 ou renouvel\u00e9 \u00e0 partir du 1er avril 2025
\narrive \u00e0 \u00e9ch\u00e9ance \u00e0 partir du 4 mai 2026
\nn\u2019est pas renouvel\u00e9 \u00e0 temps<\/p>\n

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Quelles sont les options \u00e0 la fin d\u2019un abonnement ?<\/span><\/i><\/a><\/h4><\/div>
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\u00c0 la date de fin, trois options existent :
\n1-Renouveler \u2192 le service continue normalement
\n2-Arr\u00eater \u00e0 l\u2019\u00e9ch\u00e9ance \u2192 le service s\u2019arr\u00eate imm\u00e9diatement (non r\u00e9activable)
\n3-Passer en EST \u2192 le service continue, mais devient factur\u00e9 au mois le mois<\/p>\n

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Quel est le co\u00fbt de l\u2019EST ?<\/span><\/i><\/a><\/h4><\/div>
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L\u2019eLe service est factur\u00e9 chaque mois au tarif mensuel en vigueur, avec un surco\u00fbt Microsoft :
\n+3 % s\u2019il existe d\u00e9j\u00e0 un plan mensuel
\n+23 % s\u2019il n\u2019existe pas de plan mensuel<\/p>\n

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Que se passe\u2011t\u2011il si aucune action n\u2019est prise ?<\/span><\/i><\/a><\/h4><\/div>
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Si aucun choix n\u2019est fait :
\nl\u2019abonnement peut automatiquement basculer en EST
\nla facturation EST d\u00e9marre 👉 Ne rien faire devient une d\u00e9cision payante.<\/p>\n

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Est\u2011ce que l\u2019EST est obligatoire ?<\/span><\/i><\/a><\/h4><\/div>
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Non.
\nMais l\u2019absence de d\u00e9cision explicite (renouveler ou arr\u00eater) peut entra\u00eener l\u2019activation automatique de l\u2019EST, avec facturation.<\/p>\n

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Peut\u2011on sortir de l\u2019EST ?<\/span><\/i><\/a><\/h4><\/div>
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Oui. \u00c0 tout moment, il est possible de :
\nrenouveler l\u2019abonnement normalement
\nou l\u2019arr\u00eater d\u00e9finitivement<\/p>\n

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Quel est l\u2019impact pour les partenaires Indirect CSP ?<\/span><\/i><\/a><\/h4><\/div>
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Plus de p\u00e9riode \u00ab tampon \u00bb gratuite
\nN\u00e9cessit\u00e9 de piloter activement les \u00e9ch\u00e9ances
\nObligation d\u2019informer clairement les clients finaux
\nRisque de litige si un client d\u00e9couvre une facturation EST non anticip\u00e9e<\/p>\n

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<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"FAQ Partenaires \u2013 Microsoft Extended Service Term (EST) Qu\u2019est\u2011ce que l\u2019Extended Service Term (EST) ? 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