{"id":51123,"date":"2022-07-14T13:27:45","date_gmt":"2022-07-14T13:27:45","guid":{"rendered":"https:\/\/www.spg.com.tn\/?page_id=51123"},"modified":"2022-07-15T11:20:51","modified_gmt":"2022-07-15T11:20:51","slug":"ticket-support-katy","status":"publish","type":"page","link":"https:\/\/www.spg.com.tn\/en\/ticket-support-katy\/","title":{"rendered":"Ticket Support KATY"},"content":{"rendered":"<section class=\"switchable switchable--switch imagebg height-50\" data-overlay=\"3\" >\n\t\t\t    <div class=\"background-image-holder\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"540\" src=\"https:\/\/i0.wp.com\/www.spg.com.tn\/wp-content\/uploads\/2022\/07\/Artboard-8.png?fit=1920%2C540&amp;ssl=1\" class=\"attachment-full size-full\" alt=\"Artboard 8\" srcset=\"https:\/\/i0.wp.com\/www.spg.com.tn\/wp-content\/uploads\/2022\/07\/Artboard-8.png?w=1920&amp;ssl=1 1920w, https:\/\/i0.wp.com\/www.spg.com.tn\/wp-content\/uploads\/2022\/07\/Artboard-8.png?resize=300%2C84&amp;ssl=1 300w, https:\/\/i0.wp.com\/www.spg.com.tn\/wp-content\/uploads\/2022\/07\/Artboard-8.png?resize=1024%2C288&amp;ssl=1 1024w, https:\/\/i0.wp.com\/www.spg.com.tn\/wp-content\/uploads\/2022\/07\/Artboard-8.png?resize=768%2C216&amp;ssl=1 768w, https:\/\/i0.wp.com\/www.spg.com.tn\/wp-content\/uploads\/2022\/07\/Artboard-8.png?resize=1536%2C432&amp;ssl=1 1536w, https:\/\/i0.wp.com\/www.spg.com.tn\/wp-content\/uploads\/2022\/07\/Artboard-8.png?resize=18%2C5&amp;ssl=1 18w\" sizes=\"auto, (max-width: 1170px) 100vw, 1170px\" \/><\/div>\n\t\t\t    <div class=\"container pos-vertical-center\">\n\t\t\t        <div class=\"row\">\n\t\t\t            <div class=\"col-sm-6\"><div class=\"vc_empty_space\"   style=\"height: 32px\" ><span class=\"vc_empty_space_inner\"><\/span><\/div>\n<\/div>\n\t\t\t        <\/div><!--end of row-->\n\t\t\t    <\/div><!--end of container-->\n\t\t\t    \n\t\t\t<\/section>\n\t\t<div class=\"vc_row-full-width vc_clearfix\"><\/div><section class=\"\" ><div class=\"container\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 20px\" ><span class=\"vc_empty_space_inner\"><\/span><\/div>\n<h2 style=\"font-size: 25px;color: #002846;text-align: left;font-family:ABeeZee;font-weight:400;font-style:normal\" class=\"vc_custom_heading\" ><a href=\"\">Un syst\u00e8me de ticketing pour la gestion de vos requ\u00eates de support techniques aupr\u00e8s de nos \u00e9quipes.<\/a><\/h2><\/div><\/div><\/div><\/div><\/div><\/section><div class=\"container\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container col-sm-8\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 10px\" ><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\n\t<div  class=\"wpb_single_image wpb_content_element vc_align_center\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<div class=\"vc_single_image-wrapper   vc_box_border_grey\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"419\" src=\"https:\/\/i0.wp.com\/www.spg.com.tn\/wp-content\/uploads\/2022\/07\/Artboard-5.png?fit=1024%2C419&amp;ssl=1\" class=\"vc_single_image-img attachment-large\" alt=\"Artboard 5\" srcset=\"https:\/\/i0.wp.com\/www.spg.com.tn\/wp-content\/uploads\/2022\/07\/Artboard-5.png?w=1802&amp;ssl=1 1802w, https:\/\/i0.wp.com\/www.spg.com.tn\/wp-content\/uploads\/2022\/07\/Artboard-5.png?resize=300%2C123&amp;ssl=1 300w, https:\/\/i0.wp.com\/www.spg.com.tn\/wp-content\/uploads\/2022\/07\/Artboard-5.png?resize=1024%2C419&amp;ssl=1 1024w, https:\/\/i0.wp.com\/www.spg.com.tn\/wp-content\/uploads\/2022\/07\/Artboard-5.png?resize=768%2C315&amp;ssl=1 768w, https:\/\/i0.wp.com\/www.spg.com.tn\/wp-content\/uploads\/2022\/07\/Artboard-5.png?resize=1536%2C629&amp;ssl=1 1536w, https:\/\/i0.wp.com\/www.spg.com.tn\/wp-content\/uploads\/2022\/07\/Artboard-5.png?resize=18%2C7&amp;ssl=1 18w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/div>\n\t\t<\/figure>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 30px\" ><span class=\"vc_empty_space_inner\"><\/span><\/div>\n<section class=\"vc_cta3-container\" >\n\t<div class=\"vc_general vc_cta3 vc_cta3-style-classic vc_cta3-shape-rounded vc_cta3-align-left vc_cta3-color-classic vc_cta3-icon-size-md\">\n\t\t\t\t\t\t<div class=\"vc_cta3_content-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"vc_cta3-content\">\n\t\t\t\t<header class=\"vc_cta3-content-header\">\n\t\t\t\t\t<h2>N\u2019h\u00e9sitez pas \u00e0 r\u00e9clamer le compte de votre soci\u00e9t\u00e9 dans KATY et donner acc\u00e8s \u00e0 vos collaborateurs.<\/h2>\t\t\t\t\t\t\t\t\t<\/header>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n<\/section>\n\n<\/div><\/div><\/div><\/div><\/div><div data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 10px\" ><span class=\"vc_empty_space_inner\"><\/span><\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div class=\"container\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><h2 style=\"font-size: 25px;color: #002846;text-align: left;font-family:ABeeZee;font-weight:400;font-style:normal\" class=\"vc_custom_heading\" ><a href=\"https:\/\/wp.me\/PaWB6B-cjd\" target=\" _blank\">1\/ Cr\u00e9ation de votre compte ou connexion :<\/a><\/h2>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>\n<li>Pour cr\u00e9er un ticket, veuillez vous connecter \u00e0 votre compte sur KATY<\/li>\n<\/h4>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"container\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><style type=\"text\/css\">.vc_btn3-style-gradient-custom.vc_btn-gradient-btn-6a3b738c00ac4:hover{color: #ffffff;background-color: #021b31;border: none;background-position: 100% 0;}<\/style><style type=\"text\/css\">.vc_btn3-style-gradient-custom.vc_btn-gradient-btn-6a3b738c00ac4{color: #ffffff;border: none;background-color: #163c54;background-image: -webkit-linear-gradient(left, #163c54 0%, #021b31 50%,#163c54 100%);background-image: linear-gradient(to right, #163c54 0%, #021b31 50%,#163c54 100%);-webkit-transition: all .2s ease-in-out;transition: all .2s ease-in-out;background-size: 200% 100%;}<\/style><div class=\"vc_btn3-container vc_btn3-center\" >\n\t<a data-vc-gradient-1=\"#163c54\" data-vc-gradient-2=\"#021b31\" class=\"vc_general vc_btn3 vc_btn3-size-lg vc_btn3-shape-rounded vc_btn3-style-gradient-custom vc_btn3-icon-left vc_btn-gradient-btn-6a3b738c00ac4\" href=\"https:\/\/www.spg.com.tn\/en\/faites-votre-inscription-maintenant-pour-avoir-les-acces-pour-votre-compte-katy\/\" title=\"\" target=\"_blank\"><i class=\"vc_btn3-icon fa fa-user-circle-o\"><\/i> Registration<\/a><\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><style type=\"text\/css\">.vc_btn3-style-gradient-custom.vc_btn-gradient-btn-6a3b738c0102b:hover{color: #ffffff;background-color: #021b31;border: none;background-position: 100% 0;}<\/style><style type=\"text\/css\">.vc_btn3-style-gradient-custom.vc_btn-gradient-btn-6a3b738c0102b{color: #ffffff;border: none;background-color: #163c54;background-image: -webkit-linear-gradient(left, #163c54 0%, #021b31 50%,#163c54 100%);background-image: linear-gradient(to right, #163c54 0%, #021b31 50%,#163c54 100%);-webkit-transition: all .2s ease-in-out;transition: all .2s ease-in-out;background-size: 200% 100%;}<\/style><div class=\"vc_btn3-container vc_btn3-center\" >\n\t<a data-vc-gradient-1=\"#163c54\" data-vc-gradient-2=\"#021b31\" class=\"vc_general vc_btn3 vc_btn3-size-lg vc_btn3-shape-rounded vc_btn3-style-gradient-custom vc_btn3-icon-left vc_btn-gradient-btn-6a3b738c0102b\" href=\"https:\/\/katyplatform.com\/\" title=\"\" target=\"_blank\"><i class=\"vc_btn3-icon fa fa-user-circle-o\"><\/i> Login<\/a><\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><style type=\"text\/css\">.vc_btn3-style-gradient-custom.vc_btn-gradient-btn-6a3b738c015fc:hover{color: #ffffff;background-color: #021b31;border: none;background-position: 100% 0;}<\/style><style type=\"text\/css\">.vc_btn3-style-gradient-custom.vc_btn-gradient-btn-6a3b738c015fc{color: #ffffff;border: none;background-color: #163c54;background-image: -webkit-linear-gradient(left, #163c54 0%, #021b31 50%,#163c54 100%);background-image: linear-gradient(to right, #163c54 0%, #021b31 50%,#163c54 100%);-webkit-transition: all .2s ease-in-out;transition: all .2s ease-in-out;background-size: 200% 100%;}<\/style><div class=\"vc_btn3-container vc_btn3-center\" >\n\t<a data-vc-gradient-1=\"#163c54\" data-vc-gradient-2=\"#021b31\" class=\"vc_general vc_btn3 vc_btn3-size-lg vc_btn3-shape-rounded vc_btn3-style-gradient-custom vc_btn3-icon-left vc_btn-gradient-btn-6a3b738c015fc\" href=\"https:\/\/katyplatform.com\/en_US\/auth\/user\/login\" title=\"\" target=\"_blank\"><i class=\"vc_btn3-icon fa fa-user-circle-o\"><\/i> Contact<\/a><\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"container\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><h2 style=\"font-size: 25px;color: #002846;text-align: left;font-family:ABeeZee;font-weight:400;font-style:normal\" class=\"vc_custom_heading\" ><a href=\"https:\/\/wp.me\/PaWB6B-cjd\" target=\" _blank\">2\/ Cr\u00e9ation d'un ticket support :<\/a><\/h2>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>\n<li>Une fois acc\u00e9d\u00e9 \u00e0 votre compte KATY, allez sur le menu support et cliquez sur le sous menu Mes tickets.<\/li>\n<li>Pour la cr\u00e9ation d\u2019un nouveau ticket, il suffit de cliquer sur le bouton + en haut \u00e0 droite.<\/li>\n<\/h4>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"container\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_tta-container\" data-vc-action=\"collapse\" data-vc-tta-autoplay=\"{&quot;delay&quot;:2000}\"><div class=\"vc_general vc_tta vc_tta-tabs vc_tta-color-peacoc vc_tta-style-classic vc_tta-shape-rounded vc_tta-spacing-1 vc_tta-o-no-fill vc_tta-tabs-position-top vc_tta-controls-align-left\"><div class=\"vc_tta-tabs-container\"><ul class=\"vc_tta-tabs-list\"><li class=\"vc_tta-tab vc_active\" data-vc-tab><a href=\"#1657876852810-e8a51124-1e24\" data-vc-tabs data-vc-container=\".vc_tta\"><span class=\"vc_tta-title-text\">Ticket d\u2019ordre administratif<\/span><\/a><\/li><li class=\"vc_tta-tab\" data-vc-tab><a href=\"#1657876852831-a3401f29-bc60\" data-vc-tabs data-vc-container=\".vc_tta\"><span class=\"vc_tta-title-text\">Ticket technique<\/span><\/a><\/li><\/ul><\/div><div class=\"vc_tta-panels-container\"><div class=\"vc_tta-panels\"><div class=\"vc_tta-panel vc_active\" id=\"1657876852810-e8a51124-1e24\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title\"><a href=\"#1657876852810-e8a51124-1e24\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Ticket d\u2019ordre administratif<\/span><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\"><div class=\"row vc_row wpb_row vc_inner vc_row-fluid\"><div class=\"wpb_column vc_column_container col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Un ticket administratif est li\u00e9 \u00e0 la gestion d\u2019utilisateurs par exemple pour l\u2019ajout d\u2019utilisateur pour l\u2019utilisation de la plateforme.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><div class=\"wpb_column vc_column_container col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_tta-panel\" id=\"1657876852831-a3401f29-bc60\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title\"><a href=\"#1657876852831-a3401f29-bc60\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Ticket technique<\/span><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\"><div class=\"row vc_row wpb_row vc_inner vc_row-fluid\"><div class=\"wpb_column vc_column_container col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Un ticket technique concerne g\u00e9n\u00e9ralement un probl\u00e8me technique pour un produit sp\u00e9cifique<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><div class=\"wpb_column vc_column_container col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_empty_space\"   style=\"height: 1px\" ><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>\n<li>Cliquez sur <b>suivant<\/b>. Vous devez pr\u00e9ciser votre client pour lequel vous allez cr\u00e9er un ticket, choisir le produit<\/li>\n<li>Cliquez encore une fois sur <b>suivant<\/b> et pr\u00e9cisez le sujet de votre ticket. Vous pouvez aussi d\u00e9crire votre incident dans le champ \u00ab message \u00bb et joindre par exemple un imprime \u00e9cran<\/li>\n<li>Cliquez sur <b>envoyer<\/b>.<\/li>\n<li>Vous aurez ici un historique de vos tickets cr\u00e9\u00e9s avec leurs statuts : ferm\u00e9 ou en attente ou r\u00e9pondu(d\u00e9j\u00e0 eu une r\u00e9ponse).<\/li>\n<li>En haut, \u00e0 droite, vous aurez toutes les notifications de vos tickets cr\u00e9\u00e9s.<\/li>\n<\/h4>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"container\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><h2 style=\"font-size: 25px;color: #002846;text-align: left;font-family:ABeeZee;font-weight:400;font-style:normal\" class=\"vc_custom_heading\" ><a href=\"https:\/\/wp.me\/PaWB6B-cjd\" target=\" _blank\">3\/ T\u00e9l\u00e9chargement et reporting des tickets<\/a><\/h2><\/div><\/div><\/div><\/div><\/div><div class=\"container\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"Un syst\u00e8me de ticketing pour la gestion de vos requ\u00eates de support techniques aupr\u00e8s de nos \u00e9quipes. N\u2019h\u00e9sitez pas \u00e0 r\u00e9clamer le...","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-51123","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"Un syst\u00e8me de ticketing pour la gestion de vos requ\u00eates de support techniques aupr\u00e8s de nos \u00e9quipes. 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